Greengate House

We found the following examples of good practice People were supported to maintain contact with family members through regular visits and other forms of communication. Systems were in place to prevent visitors from catching and spreading infections.

Measures were in place to support people who wished to access to the community to ensure COVID-19 related risks were managed safely.

The registered manager and staff regularly communicated with family members to keep them informed of any important changes; particularly in relation to COVID-19.

The home was visibly clean and hygienic and regular cleaning schedules were maintained to evidence regular cleaning tasks were being completed. Staff had received training in relation to infection prevention and control and were observed following current guidance in the use and disposal of PPE. The registered manager carried out regular spot checks and observations on staff to observe their practice.

Staff and people were supported to access regular COVID-19 testing and the provider had systems in place to ensure they followed current guidance in relation to COVID-19 vaccinations for staff and visiting professionals.

In the event that people tested positive for COVID-19, risk assessments were completed to ensure a holistic approach was adopted to managing impact on people's health and well-being during periods of isolation.

The five questions we ask about services and what we found