Beyer Lodge Nursing Home

There was a relaxed atmosphere at the service. Staff spoke positively about working at the home and the people they cared for. Staff said the registered manager was very approachable and they were supported in their role.

People were supported by staff who received training and who had a good understanding of the different types of abuse and who to report any concerns to. The provider monitored safeguarding concerns and incidents and accidents, including any outcomes or actions required.

People received a variety of food and drink to meet their needs and any specialist diets were catered for. Staff were recruited safely and there were enough staff to provide safe and effective care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service recently made improvements to their approach to the Mental Capacity Act, with mental capacity assessments introduced for specific decisions following feedback from the local commissioning team.

A newly introduced electronic medicines systems was introduced. Medicines were stored and administered safely in line with people's prescriptions.

The quality and assurance systems in place were used to monitor the safety and care provided to people. The management team used auditing to identify further areas and opportunities to continuously improve the service.