Tunhill

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using this service: People were protected from the risk of abuse. Staff knew how to recognise, and report abuse if required.

Risks associated with people's care were identified and actions taken to minimise risks occurring. Accidents and incidents were monitored to ensure any trends and patterns were identified and addressed.

The service had enough staff available to meet people's needs. There was a safe recruitment process in place.

People received personalised support from staff who knew them well. People's likes, dislikes and social histories were recorded in their care records. This helped staff care for them in a personalised way.

Staff were competent, knowledgeable and skilled. They received regular training, supervisions and appraisals which supported them to conduct their roles effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were happy with the food provided at Tunhill and said staff encouraged them to eat healthily whilst maintaining choice.

People had opportunities to engage in a variety of suitable activities both at home and out in the community, including household tasks, hobbies and leisure activities. Staff supported people to go on holidays and day trips.

The provider had an effective complaints procedure in place. People and their relatives knew how to complain if they needed to.

The provider and deputy manager supported the staff and ensured people received appropriate care. Staff we spoke with felt supported by the deputy manager and provider and felt valued. Audits were in place to identify areas which required attention and action plans were devised as needed. People and relatives told us the home was managed well and had confidence they could approach staff and management if they needed to.