Grenham Bay Court
- Care home
- 36 beds
- No nursing
- Registered since 2010
- Birchington, Kent, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
4 months
since the latest rating was published.
89 of 445
rated care homes in Kent are rated Requires improvement, like this one.
Grenham Bay Court: inspection record
Rated Requires improvement in June 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Beach House (Good, 0.2 miles away) and Highfield Residential Home (Good, 0.3 miles away).
Nearest care homes:
- RI Spencer House Requires improvement, 0.2 miles away
- G Beach House Good, 0.2 miles away
- G Highfield Residential Home Good, 0.3 miles away
- G Springfield House Good, 0.3 miles away
- – Wain House Not yet rated, 1.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 30 June 2026 (assessment visit 24 February 2026). Quoted under the Open Government Licence.
Date of assessment: 19 March to 13 April 2026. Grenham Bay Court is a residential home providing personal care to older people who may be living with dementia. This assessment was completed due to the aged rating of the service. The quality of the service has deteriorated since our last inspection. We found shortfalls, with 4 breaches of regulation relating to safe care, governance of the service, recruitment of staff and providing person centred care.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
Potential risks to people’s health and welfare had not always been assessed including people’s individual safety and health conditions. There was not always a learning culture within the service to mitigate the risk of incidents happening again. Medicines had not always been safely managed including the safe storage of medicines. Staff recruitment had not always been completed safely. There were processes in place to check the quality of the service, and some shortfalls found at this assessment had been identified such as care plans needed to be improved. However, the shortfalls found had not been clearly documented and action had not been taken to rectify the issues. People’s care had not always been planned and designed to provide person centred care particularly around how their health conditions affected their daily lives.
Staff told us they felt supported; they were confident to raise concerns with the registered manager and action would be taken. Staff told us they worked well as a team, and they had received training and supervision appropriate to their role. The senior management team were visible within the service spending time with staff and people. The management team completed unannounced checks including at night to make sure staff were providing support as required. There were systems in place to make sure the service was clean and to reduce the risk of infection.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment including the ways people’s medicines were managed safely and safe recruitment of staff.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people’s needs were not always met.
The service was in breach of legal regulation in relation to person centred care.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 30 June 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 30 June 2026. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 30 June 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 30 June 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Julie Mills
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 9 December 2020. Latest assessment published 30 June 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Grenham Bay Care Limited
- Ownership type
- Organisation
- Companies House number
- 04459323 (opens Companies House)
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Grenham Bay Court provide nursing care?
- No. The Care Quality Commission lists Grenham Bay Court as a care home without nursing.
- How many beds does Grenham Bay Court have?
- The Care Quality Commission's register lists 36 beds at Grenham Bay Court.
- When was Grenham Bay Court last inspected?
- The Care Quality Commission's latest rating for Grenham Bay Court was published on 30 June 2026.
- Who runs Grenham Bay Court?
- Grenham Bay Court is run by Grenham Bay Care Limited.
- What is Grenham Bay Court's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 30 June 2026.
Contact
- Phone
- 01843 841008
- Address
- Cliff Road, Birchington, CT7 9JX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Beach House (Good, 0.2 miles away) and Highfield Residential Home (Good, 0.3 miles away).
Nearest care homes:
- RI Spencer House Requires improvement, 0.2 miles away
- G Beach House Good, 0.2 miles away
- G Highfield Residential Home Good, 0.3 miles away
- G Springfield House Good, 0.3 miles away
- – Wain House Not yet rated, 1.3 miles away