Westcombe Park Care Home

The provider had improved their framework for staff training and support. Staff received training and a competency check across all aspects of the care provided. Staff had received training in areas we had previously identified such as end of life care and dementia.

The environment had been improved to offer more signage for people who may need to orientate themselves.

Improvements had been made to the system to oversee the quality and safety of the service to ensure any issues were identified and rectified.

People's nutritional needs were met. Staff worked closely with health professionals to ensure people's changing needs were considered and any risks reduced.

People received personalised care that reflected their current needs and wishes and addressed their age, gender, sexuality, disability culture and spiritual needs.

People told us there was enough to do and we saw improvements had been made to the availability of activities for people nursed in bed. Where appropriate people received end of life care that was responsive to their needs and wishes.

People and their relatives were positive about the new manager and their availability and approachability. The manager and provider looked to learn openly from any incidents or accidents to improve the quality of the care provided. They were looking to involve people more directly in their care and sought their feedback through a variety of means including meetings and surveys.

Staff were all positive about the impact of the new manager and changes they were introducing. They said the manager was driving improvements in people's care, was supportive and encouraging of their development and had developed good team work practice across the home.