Cullum Welch Court Care Home
Care home with nursing, Greenwich, 28 beds
Requires improvement
Rated on
Rating from the Care Quality Commission.
Cullum Welch Court Care Home: inspection record
Rated Requires improvement in October 2022, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 5 times since 2015. Rated Good in 2015, then Requires improvement in 2017, then Good in 2017 and 2018, then Requires improvement in October 2022.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published about 4 years ago.
How it compares locally
- One of 7 Requires improvement care homes in Greenwich, out of 41 with a rating.
- Larger than 7 in 10 care homes in Greenwich.
About the service
From the Care Quality Commission's inspection report published 6 October 2022. Quoted under the Open Government Licence.
Cullum Welch Court Care Home is a care home providing personal and nursing care to up to 60 people across three separate units over two floors, each of which have separate adapted facilities including dining rooms and sitting areas. At the time of our inspection, there were 32 people were using the service some of whom had dementia and nursing needs.
What inspectors found
Staff were not supported and supervised to be effective in their roles. People were supported with their needs. However, care plans did not always explore best possible ways to meet people's individual needs. Staff did not get the leadership they needed as there was inconsistency in management. There was high turnover of staff and managers which had affected the quality of the service and staff performance.
Risks to people were managed to reduce harm to them. There were management plans in place that provided guidance to staff to reduce risks to people. People were safeguarded from the risk of abuse. Staff had received safeguarding training and knew actions to take to report abuse.
Read the full summary
Incidents and accidents were reviewed, analysed and actions taken to ensure learning from them. People's medicines were administered and managed safely. There were enough staff available to support people. Staff were trained in infection control and followed procedures to reduce risks of infection.
People's needs were assessed in line with best practice guidance. People's nutritional needs were met. People were supported to eat a balanced diet and drink enough to keep hydrated. Staff had an induction when they started their jobs; and had received training in their roles. People had access to the healthcare services they needed to maintain good health; and staff liaised effectively with other services.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People's consent was sought for the care and support they received.
The service complied with the requirements of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS). Relatives and healthcare professionals were involved in making decisions for people in their best interests where this was appropriate.
People's end-of-life wishes were documented in their care plans and followed when required. People were supported and encouraged to participate in activities they enjoyed.
People and their relatives knew how to raise complaints about the service. Complaints were appropriately addressed in line with the provider's procedure. The provider worked in partnership with other organisations and services to develop and improve the service. The service had effective systems to monitor
the quality and safety of the service.
Questions to ask when you visit
- Effective was rated Requires improvement on 6 October 2022. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 6 October 2022. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 6 October 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
Contact and registration details
| Address | Morden College, 19 St Germans Place, London, SE3 0PW |
|---|---|
| Phone | 020 8463 8301 |
| Website | www.mordencollege.org.uk/care-home |
| Registered manager | Michele Kissoon |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 7 inspection reports, latest 6 October 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Morden College |
|---|---|
| Ownership type | Organisation |
| Charity number | 215551 |
Morden College runs 2 services in London. 0 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by Morden College
- RI Morden College Home care, GreenwichRequires improvement
Nearest alternatives
- G Westcombe Park Care Home Care home with nursing, 0.6 miles awayGood
- RI Charlton Road Care home, 0.6 miles awayRequires improvement
- G Arnold House Care home, 0.7 miles awayGood
- G Shooters Hill Residential Home Care home, 0.7 miles awayGood
- G Rectory Court Care home, 0.8 miles awayGood
Getting help from Royal Borough of Greenwich
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Greenwich
- Ask for a care needs assessment
- Phone: 020 8921 2304, Monday to Thursday 9am to 5pm, Friday 9am to 4pm. Out-of-hours emergencies: 020 8854 8888
- Contact adult social care online
- Support for carers
- Paying for care: Royal Borough of Greenwich
Checked on the council's website, November 2026.
Common questions
- Does Cullum Welch Court Care Home provide nursing care?
- Yes. The Care Quality Commission lists Cullum Welch Court Care Home as a care home with nursing.
- How many beds does Cullum Welch Court Care Home have?
- The Care Quality Commission's register lists 28 beds at Cullum Welch Court Care Home.
- When was Cullum Welch Court Care Home last inspected?
- The Care Quality Commission's latest rating for Cullum Welch Court Care Home was published on 6 October 2022.
- Who runs Cullum Welch Court Care Home?
- Cullum Welch Court Care Home is run by Morden College. It runs 2 services in London.
- What is Cullum Welch Court Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 6 October 2022.