Morden College

There had been several changes of manager at the service since the last inspection. An improvement plan had been put in place which the new manager and clinical lead were working on.

People felt safe using the service. Staff knew how to recognise and report concerns or abuse. They were confident the management team would act to safeguard people if needed. Incidents and accidents were reported, and the registered manager reviewed them and took action to reduce the risk of repeated concerns.

Risks to people were assessed and management plans were put in place to reduce the risk from happening. Risk plans had not been reviewed but there was a plan to address this.

Staff were recruited safely and there were enough staff to meet people's needs. Staff understood and followed safe infection control procedures.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us their views about the service were asked for and that they were consulted and involved in their care. The service worked with health and social care professionals to ensure people's needs were safely met.

There was an empowering and positive culture at the service. People were supported to access facilities to reduce social isolation and engage their interests. The manager and staff demonstrated a commitment to their roles.