Brisen Care Services
Home care, Greenwich
Requires improvement
Rated on
Rating from the Care Quality Commission.
Brisen Care Services: inspection record
Rated Requires improvement in March 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 5 times since 2019. Rated Good in 2019, then Inadequate in 2023, then Requires improvement in 2024 and March 2025.
The latest rating was published 19 months ago.
How it compares locally
- One of 19 Requires improvement home care services in Greenwich, out of 53 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 26 March 2025 (assessment visit 18 July 2024). Quoted under the Open Government Licence.
Date of Assessment: 4 February 2025. Brisen Company Limited is a domiciliary care service which provides personal care to people in their own homes. We carried out this assessment to check whether the warning notice we previously served in relation to breaches of legal regulations had been met. This service is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not providing a service to anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group. 3 people were receiving support with personal care. Right Support: People were included in the risk management processes. Staffing levels were sufficient to maintain people's safety and ensure their health and social care needs were met. People and their relatives were involved in the assessment and ongoing review of their needs. People’s communication, personal care and health needs were considered, however guidelines for staff were not always clear. Right Care: People were treated with kindness and compassion by well trained staff that knew them well. Right Culture: The provider worked in partnership with other health and social care professionals.
The provider was previously in breach of legal regulations in relation to staff training and support, person-centred care and safeguarding. The provider was no longer in breach of these regulations. The provider was also previously in breach of the legal regulations in relation to recruitment, medicines, safe care and treatment and good governance. The provider remains in breach of these legal regulations. Based on the findings of this assessment the service remains rated requires improvement. We have asked the provider for an action plan in response to the concerns we identified.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. The provider was in breach of legal regulations in relation to people’s safe care and treatment.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question inadequate. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider is in breach of legal regulations in relation to fit and proper persons employed and good governance.
Questions to ask the service
- Safe was rated Requires improvement on 26 March 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 26 March 2025. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 26 March 2025. Ask about changes in management and what has changed since the report.
Contact and registration details
| Address | 194 Wricklemarsh Road, London, SE3 8DP |
|---|---|
| Phone | 07467 412669 |
| Website | www.brisen.co.uk |
| Registered manager | Francisca Agwu |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 4 inspection reports, latest 6 March 2024 (opens the Care Quality Commission website) Latest assessment published 26 March 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Brisen Company Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10312288 (opens Companies House) |
Nearest alternatives
- G Camsco Care Services Ltd Home care, 0.1 miles awayGood
- – New Beginnings Care Services Limited Home care, 0.3 miles awayNot yet rated
- G Luu-Bridgets Healthcare Limited Home care, 0.7 miles awayGood
- RI Morden College Home care, 0.8 miles awayRequires improvement
- G Royal Greenwich Re-ablement Service Home care, 1.2 miles awayGood
Getting help from Royal Borough of Greenwich
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Greenwich
- Ask for a care needs assessment
- Phone: 020 8921 2304, Monday to Thursday 9am to 5pm, Friday 9am to 4pm. Out-of-hours emergencies: 020 8854 8888
- Contact adult social care online
- Support for carers
- Paying for care: Royal Borough of Greenwich
Checked on the council's website, November 2026.
Common questions
- Does Brisen Care Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Brisen Care Services.
- When was Brisen Care Services last inspected?
- The Care Quality Commission's latest rating for Brisen Care Services was published on 26 March 2025.
- Who runs Brisen Care Services?
- Brisen Care Services is run by Brisen Company Limited.
- What is Brisen Care Services's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 26 March 2025.