Eleanor Nursing & Social Care Ltd - Lewisham Office

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

People's experience of using the service The provider had not carried out checks in relation to care workers ongoing right to reside or work in the UK, or their conduct in previous health and social care employment.

People said they felt safe with the care workers who supported them. One person said, "We feel that the service is safe."

The provider had a range of quality assurance audits and checks to monitor how care was being provided. Staff worked well with other health and social care professionals to ensure people's health needs were being met. Carers received an induction and were introduced to people before they begun to deliver care.

Medicines were managed safely; risk assessments were in place to guide carers on how to care for people safely. There were systems in place for reporting of incidents. Preventative measures and lessons learned were suitably documented.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection The last rating for the service was Good (inspection report published 15 March 2022)