Durban House
- Care home
- 42 beds
- Nursing care
- Dementia care
- Registered since 2011
- Hampshire, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Good in 2016, most recently Requires improvement in November 2022.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
59 of 420
rated care homes in Hampshire are rated Requires improvement, like this one.
Durban House: inspection record
Rated Requires improvement in November 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Woodley Grange (Good, 0.5 miles away) and Abbotswood Court (Good, 0.6 miles away).
Nearest care homes:
- RI Fryers House - Care Home with Nursing Physical Disabilities Requires improvement, 0.5 miles away
- RI Cedar Lawn Nursing Home Requires improvement, 0.5 miles away
- G Woodley Grange Good, 0.5 miles away
- G Abbotswood Court Good, 0.6 miles away
- RI Timaru Requires improvement, 0.9 miles away
About the service
From the Care Quality Commission's inspection report published 17 November 2022. Quoted under the Open Government Licence.
Durban House is a care home providing personal and nursing care to up to 42 people. At the time of our inspection there were 30 people using the service, some of whom were living with dementia. Durban house is an older style building that has been repurposed into a nursing home. The accommodation is arranged over 3 floors with some rooms having ensuite facilities and direct access to the garden. The home has 2 comfortable communal lounges and a dining area. There is also a 'bistro' where visitors can meet with their family members for a coffee.
What inspectors found
Whilst some improvements were evident, insufficient action had been taken to address all of the breaches of the fundamental standards that we identified at our last inspection. Governance arrangements needed to be more robust. We continued to identify concerns regarding how risks to people were assessed and mitigated. This inspection also identified 2 new breaches regarding the safety of recruitment and how people were being safeguarded from abuse.
Read the rest of CQC's summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; however, some of the systems in the service needed to be developed to fully support this practice.
Improvements had been made to ensure that people received person centred care and, overall, there were sufficient numbers of staff deployed.
Improvements were needed to ensure that people always received their medicines as planned. Protocols for the use of 'when required' or PRN medicines lacked detail and personalisation. People received their medicines in a patient and person-centred manner.
The provider had appropriate infection prevention and control policies and practices in place and the housekeeping team ensured good standards of cleanliness and hygiene were maintained.
Relatives felt listened to and told us their views were acted upon. This now needed to be more clearly evidenced in relation to people using the service.
When incidents had occurred, the leadership team had apologised and given people honest and transparent information about what had happened.
Staff worked with a range of health and social care professionals including, GPs, social workers, the community mental health team, speech and language therapists and tissue viability nurses to meet people's needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask when you visit
- Safe was rated Requires improvement on 17 November 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 17 November 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 17 November 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- J Sai Country Home Limited
- Ownership type
- Organisation
- Companies House number
- 03863548 (opens Companies House)
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Durban House provide nursing care?
- Yes. The Care Quality Commission lists Durban House as a care home with nursing.
- How many beds does Durban House have?
- The Care Quality Commission's register lists 42 beds at Durban House.
- When was Durban House last inspected?
- The Care Quality Commission's latest rating for Durban House was published on 17 November 2022.
- Who runs Durban House?
- Durban House is run by J Sai Country Home Limited.
- What is Durban House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 17 November 2022.
Contact
- Phone
- 01794 512332
- Address
- 33 Woodley Lane, Woodley lane, Romsey, SO51 7JL Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Woodley Grange (Good, 0.5 miles away) and Abbotswood Court (Good, 0.6 miles away).
Nearest care homes:
- RI Fryers House - Care Home with Nursing Physical Disabilities Requires improvement, 0.5 miles away
- RI Cedar Lawn Nursing Home Requires improvement, 0.5 miles away
- G Woodley Grange Good, 0.5 miles away
- G Abbotswood Court Good, 0.6 miles away
- RI Timaru Requires improvement, 0.9 miles away