Timaru

Right support: Whilst improvements had been made the model of care and environment failed to consistently maximise people's choice, control, and independence.

Right care: Whilst improvements had been made, care was not consistently person-centred and at times, and on occasions, failed to promote people's dignity, privacy, and human rights.

Right culture: The ethos, values, attitudes, and behaviours of leaders had improved since the last inspection.

Staff received appropriate training, supervision, and competency assessment. The provider had safe recruitment and selection processes in place. Infection control procedures were effective, and the environment was clean and well maintained. The provider had suitable arrangements in place to assess and mitigate risk to people and staff.

Governance systems were more effective at driving improvement and staff were aware of their roles and responsibilities. The provider worked effectively with external organisations and referrals to professionals were made when required.

The provider was open and honest about the improvements required and were aware of their responsibilities under duty of candour. The culture of the service had improved, and people were engaged in more meaningful activities.