Marie Louise House Nursing Home

Risks to people were recorded in their care plans. Staff demonstrated their knowledge of people and how to support them to manage their individual risks. The safety of the environment, and of equipment within it, was monitored through regular checks. We were assured that the provider effectively managed or prevented infection outbreaks. People told us they were able to contact their family members and friends when they wanted to. The provider facilitated visits to people living in the home in accordance with government guidance.

People and staff told us there were enough staff to meet people's needs. We observed safe staffing levels throughout the inspection and staff appeared unhurried and responsive to people. Safe recruitment processes were in place.

People received the correct medicines at the right time. Staff followed systems and processes to safely administer, record and store medicines. People received care and support which met their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives were positive about the quality of care and support people received. People, and those important to them, worked with the management team and staff to develop and improve the service. There were a number of systems and processes in place for monitoring the quality of care. These were used to plan improvements. Where issues were identified remedial action was taken. Staff felt respected, supported and valued.