3 to 5 Kennet Way

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using this service: The provider did not always act promptly to implement the recommendations of external professionals in relation to fire safety. After feedback from the inspection, action was quickly taken to address issues identified.

There was a manager in place, who told us they intended to submit an application to CQC to register as manager of the service. The manager understood the requirements of their role and promoted a positive atmosphere at the service.

There were enough staff in place. The provider was in the process of recruiting more permanent staff to reduce the reliance on agency staff. All staff had enough training and supervision in place. The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The provider had processes in place to gain appropriate consent to care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported to live active lives, accessing activities in line with their interests and being supported to build their everyday living skills. Relatives told us they were happy with the care their family members received.

People were supported appropriately around their behaviour, anxiety and communication. There were systems in place to gain people's feedback, listen to their concerns and protect them from the risk of suffering abuse or avoidable harm.

People's needs in relation to their health and nutrition were met. People's care reflected their individual

needs. This included their preferred daily routines and preferences. They were supported to remain active and take part in a variety of activities.

Staff understood people's needs and were motivated in their role. They treated people with dignity, respect and were patient when they offered support.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk