Linnet House

Right Support: Model of Care and setting that maximises people's choice, control and independence. There was a clear focus on independence and people were encouraged to achieve goals that supported this. People's health needs were met and staff worked in collaboration with professionals to support this. Individual risks to people and from the environment were assessed and responded to. People were supported to decorate their personal spaces how they wanted.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Care is person-centred and promotes people's dignity, privacy and human rights. People received person-centred care that met their needs and interests. They were supported to access activities of their choice and the local community. Staff were kind and caring. People's dignity was promoted. Systems were in place to ensure people and relatives could provide feedback on the care they received.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. The management team were visible in the service and had oversight of the care provided. The governance systems and process ensured the service stayed up to date with best practice and drove improvement. A person-centred culture was encouraged and supported. Staff worked well with each other and people using the service. The management team were committed to developing the quality of the service.