The Conifers

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People's experience of using this service: ● The provider delivered an outstanding service to people which achieved positive outcomes. ● The staff team worked well with other providers and services to ensure people had access to healthcare services they needed and were given personalised support when accessing these services. ● The service had a highly skilled behavioural support team and staff team who worked closely together to provide high quality support to people with a high level of need. ● Best practice standards and professional research was used to implement high quality, effective care. ● Staff used a wide variety of communication methods fluently with people and created highly individualised communication support plans to involve them as much as possible in their care and support and to give them choice and control in their lives. ● Staff did not allow any physical or learning disability become a barrier to participating in activities or being part of the local community. ● People's families spoke highly of the quality of care and of the approach of the provider and staff in supporting their loved ones, and held up the service as an example to others. ● The registered manager and senior managers fostered a culture of openness and professional challenge. This ensured all staff understood and were able to meet the high standards of quality expected of them. ● Quality assurance measures were extremely robust and well embedded into every-day practice. Staff reviewed the quality and safety of care delivered in an in-depth way on a regular basis and their performance was closely monitored in a supportive way. ● The outcomes for people using the service reflected the principles and values of Registering the Right Support. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.