Ledbury Nursing Home

Staff used their skills and the equipment required to reduce the risk of people experiencing infections. Checks on the home environment were also undertaken and systems for identifying if there was any learning after safety incidents were in place.

Since our last inspection ongoing improvements had been made to the management and administration of people's medicines. People were supported by staff to have the medicines they needed to remain well.

Staff recruitment procedures were in place and appropriate pre-employment checks were carried out to ensure only suitable staff worked at the service. There were enough staff to support people's care and safety needs. Staff induction and on-going training was provided to support staff in gaining the skills, knowledge and support they needed to undertake their roles.

The views of people, relatives, staff and health and social care professionals were considered when people's needs were assessed, and their care plans developed and reviewed. People were supported to choose what they wanted to eat and to obtain care from health and social care professionals so they would remain well. The home environment was adapted in various ways to meet people's diverse needs.

Wherever possible, people's consent was gained before any care was provided. People were supported to have choice and control over their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The manager had come into post since our last inspection and was keen to promote a culture of support for staff where learning was promoted and improvements continued to flourish. The manager and staff team worked in partnership with other professionals and the local community to achieve good outcomes for people.

Following the last inspection, the management team had worked together to bring about continual improvements to ensure their quality checking and monitoring practices were more effective. The provider and management team had established a range of quality checks which were regularly completed to make sure people received quality care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk