Ledbury Intermediate Care Unit

• People living at Ledbury Intermediate Care Unit and were supported by staff who promoted their independence and respected them. • Care plans reflected people's needs and people, their relatives and other health and social care professionals input. This helped to ensure people's needs on admission to the home and when they returned to their own home were always considered. • People had access to the healthcare they needed. The registered manager had put systems in place to ensure working across organisations helped people to achieved good health outcomes. • Staff understood people's safety needs well and supported people so their individual risks were reduced, and people's medicines were regularly reviewed and checked. •People were supported to have their medicines regularly, by staff who had the skills and knowledge to do this. • There were sufficient staff to care for people at the time people wanted. • The environment at the home was regularly checked, and the risk of accidental harm or infections was reduced as staff used the resources and equipment provided to do this. • Staff had received training and developed the skills they needed to care for people. Staff were supported to maintain and enhance their professional qualifications. This helped staff to provide good care to people. • People, their relatives and other health and social care professionals told us staff knew people's care preferences well, and supported people in the ways they preferred. • People's health needs were assessed and plans put in place based on their individual needs, so people would enjoy a good level of well-being. • People were supported to keep in touch with others who were important to them. • People were supported to enjoy a range of activities which reflected their interests, and enhanced their lives. • People, their relatives, staff and other health and social care professionals were encouraged to make any suggestions for improving the care provided and the service further. • The registered manager and staff reviewed the care provided, so improvements in people's care would be driven through. • The registered manager planned to review how people's care preferences was recorded, and was further developing the information available to people, so they would know the full breadth of support available to them. • We found the service met the characteristics of a "Good" rating in all areas; More information is available in the full report