Hopleys House

Right support People were supported by staff who recognised and reported the risk of abuse. People's risks were assessed, monitored and managed. People were supported by enough staff who were safely recruited to work in the service. People's medicines were managed safely. There were effective systems to prevent and control infections.

People were supported to eat, and drink where required and have a healthy diet. People were well treated and supported with their equality and diversity respected. People received person-centred care which met their needs and preferences and their communication needs were assessed and met.

Right care People's needs were assessed and delivered in line with their choices and they were supported by staff who were trained to meet their needs. Staff worked with other health and social organisations. The home was adapted and decorated to meet people's needs and preference. They were supported to share their views and be involved in their care. People were supported to develop and maintain relationships and take part in activities and things of an interest to them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The provider planned to review the assessments in place to ensure they were decision specific.

Right culture Processes were in place to record any accidents and incidents. People's privacy and dignity was respected, and their independence promoted. The provider acted on any concerns and complaints raised to improve people's care.

People were supported by staff who shared a positive culture which provided them with good outcomes.

The provider and staff were clear about their roles and responsibilities. The registered manager understood their obligation under the duty of candour. People and staff were involved and engaged in the service whilst we had mixed reviews from people's relatives. The provider was continuing to learn to improve people's care.