Trinity House

The overall rating of the service is good based on the findings at the inspection.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted.

People were supported by safely recruited staff, who had the skills and knowledge to provide effective support. There were enough staff available to provide consistent care and to meet people’s needs. People received their medicines when they needed them, and staff ensured people were protected from the risk of infection.

People were supported to have maximum choice and control of their lives. People and relatives were involved in the planning and review of their care, which ensured people received personalised care in line with their preferences and diverse needs.

People were supported by caring and compassionate staff who promoted choices in a way people understood. Staff provided dignified care and respected people’s privacy. People’s independence was promoted by staff in all areas of their life to ensure people lived the life they wanted.

People’s care was assessed, planned, and reviewed with people, relatives, and support from advocacy services, which ensured people received personalised care in line with their preferences and diverse needs. People received care and support from a consistent staff team who knew them well and understood their individual communication needs.

Systems were in place to monitor the service to ensure improvements were made and lessons were learnt when things went wrong. There was a positive culture, which was focused on person centred care, promoting independence and inclusion. The management team were supportive and approachable, and promoted a collaborative approach to identifying and improving the way care was delivered.