Nethermoor Care Home

People and relatives commented positively about cleanliness and recent refurbishment of many rooms. People were protected from the risk of abuse and felt safe living at Nethermoor Care Home. Staff understood how to recognise and report concerns or abuse. Medicines were generally safely managed. People's needs were assessed, and any risks associated with their personal care and environment documented. There were enough staff to keep people safe.

People's needs and choices were assessed in line with current legislation and guidance in ways that helped to prevent discrimination and followed best practice guidance to reduce risks associated with their personal care. People were supported and encouraged to have a varied diet that gave them enough to eat and drink. People were supported by staff to access healthcare services when required.

People were supported by experienced staff. Everyone we spoke with felt confident that staff had the right skills to provide a good standard to care. Staff were supported by the provider to fulfil their roles and given the training the provider identified as essential.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives spoke positively about the staff team, and felt they were treated with kindness and dignity. People were supported to express their views about their personal care and daily lives and make their own decisions as far as possible. People's confidential information was kept securely.

There had been recent improvements to the range of activities offered to people, although the management team acknowledged there was still work to be done on this. People's personal care needs were planned and reviewed at regular intervals with them. None of the people we spoke with had any complaints about the service, but they knew how to complain and felt confident any issues would be addressed.

The service was well-led. The provider and manager undertook regular audits of all aspects of the service to review the quality of care. The service had a positive and open culture which achieved good outcomes for

people. Staff were clear about their roles. Feedback from health and social care professionals was positive regarding the quality of care and commitment to partnership working to achieve good outcomes for people.