Kirtling House

There were systems and processes in place to protect people from harm. Staff were trained in how to recognise and respond to abuse and understood their responsibility to report any concerns. Risk assessments were in place to support people to be as independent as possible. There were sufficient numbers of experienced staff to meet people's needs. Safe recruitment practices were followed to make sure only suitable staff were employed to care for people in the home. People's medicines were stored and well managed to ensure their safe and proper use. The service had effective systems for preventing and controlling infection. Staff took appropriate action following accidents and incidents to ensure people's safety and this was appropriately recorded and reported.

The provider and registered manager were promoting an open, empowering and inclusive culture within the service. There were a range of systems in place to assess and monitor the quality and safety of the service and to ensure people were receiving appropriate support. The service worked in partnership with other agencies to support people's needs and promote good practice.