Maria Skobtsova House

The service is on two floors, with access to the upper floor via stairs or a shaft lift. Most bedrooms have ensuite facilities and/or a shared bathroom. There is an outside garden area.

People's views were listened to, valued and used to design their individualised care and support.

People's health and social care needs were met, and care records showed that risks associated with people's care were being managed safely and consistently.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's ongoing wellbeing was seen as an essential part of their care and support and staff were driven to help ensure people lived active and fulfilled lives.

People received support by staff who had been recruited safely and had received training to be able to meet their needs. Staff knew what action to take if they suspected someone was being abused, mistreated or neglected.

The service was part of the local community and staff worked in partnership with external health professionals to ensure people's care was co-ordinated.

The service was well managed, with monitoring systems in place to help identify where improvements were required. However, medicine checks had not been robust enough in identifying when records were not in place.

We recommend the provider implements the 'managing medicines in care homes', National Institute for

Health and Care Excellence (NICE) guidelines.

There was an open and transparent culture, and all staff displayed the 'person-centred' values of the organisation.