The Regard Partnership Limited - Restormel Terrace

We found the following examples of good practice.

Visiting arrangements were in place, which ensured people could keep in touch with their loved ones. There was a system in place to ensure any visits were staggered and allowed for social distancing. People were supported to occupy their time in a meaningful way when they were unable to spend time outside of the service.

Staff had received infection, prevention and control training, they wore PPE correctly, understood the importance of it, and spoke confidently about how they put it on and took it off in line with infection control guidelines. People who lived in the service were supported to understand the importance of handwashing and some chose to wear face coverings when out in the community and in communal areas of the home.

Cleaning routines at the service had been increased which now included high touch areas, such as door handles and light switches. People who lived in the service were supported to understand the risks associated with COVID-19 and were involved in the cleaning of the house and their personal space.

There was an enthusiastic approach to testing, and the vaccine had been rolled out to people and staff. Risk assessments were in place as required and measures were being taken to protect people and staff who were assessed as being in a vulnerable category.

The registered manager had a good understanding of infection, prevention and control guidance and was confident in their decision-making processes, liaised with relevant agencies, and knew how to access local support.

To assess and monitor ongoing infection and control practices within the service, the registered manager had spot checks in place. The registered manager and provider had reflected on a previous outbreak in the service and had learnt lessons and made changes to minimise risks in the future. Should an outbreak occur the registered manager had a robust contingency plan in place and staff were confident about what action to take.

The five questions we ask about services and what we found