Penley Grange

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

The model of care and setting maximised people’s choice, control and independence. Care was person-centred and promoted people’s dignity, privacy and human rights. The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services led confident, inclusive and empowered lives.People were involved in their care planning process and their needs were at the centre of their care. Staff worked closely with various health and social care professionals to meet people’s health needs. People’s rights to make decisions about their care were respected.

The leadership team appointed shortly after our last inspection worked hard to improve the standards at the service. They successfully created a shared vision and culture that put people first. Staff told us they were very well supported in their roles. There was structured oversight by the registered manager as well as the director who was regularly present at the service. The feedback received from a relative demonstrated significant improvement had been achieved, “I’ve got no worries, might have been the case a few years ago but not now.”

There were now effective systems in place which ensured people received their medicines as prescribed and were safeguarded from the risk of abuse. The provider had effective governance processes and systems to gather meaningful feedback from people, their relatives and staff.

At our last inspection we found breaches of regulation surrounding, person centred care, dignity, consent, safe care and treatment, safeguarding, meeting people’s nutritional needs, premises and equipment, acting on complaints, governance, staffing, recruitment and notifying CQC about incidents. At this inspection we found the provider was no longer in a breach of regulations and the rating for the service has now improved and the service is rated Good.