69 Chartridge Lane

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right support People received personalised care and support built around their needs and wishes. People had a consistent staff team who knew them well.

Staff were trained to deliver care and support in line with people's assessed needs. People were relaxed and comfortable with the staff who supported them. Staff now supported people with their medicines in a safe way.

Staff assisted people to take part in activities and hobbies they had stated they enjoyed both inside and outside of the home. People's achievements were recorded and celebrated.

People's communication needs were being met and staff understood each person's communication style.

The service ensured that there were a suitable amount of trained and skilled staff working at the service to meet people's individual needs. The provider carried out employment checks to ensure that staff were recruited safely and had the right skill mix to support people who lived at the home.

People had their rooms personalised to their individual preference. The living environment had been updated and kitchen refurbished.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right care People received kind and compassionate care. Staff were understanding and responded well to people's needs. We observed, and relatives told us, people were treated with kindness and their privacy was respected by staff.

People's care and support was recorded in their support plans, which reflected their support needs and promoted their wellbeing and quality of life.

Staff were able to demonstrate how they protect people from potential risks, poor care and abuse. The provider ensured that measures were in place to help prevent the spread of infections.

Right culture There had been significant changes in the home's management team since the last inspection. We found the new management had made many improvements in making the necessary changes to improve the service to good. This included, creating a positive culture where people, relatives and care staff felt supported and safe. There was ongoing training and supervision for staff to make sure practice always followed best practice guidelines. Relatives told us they had renewed confidence in the management of the home and felt appropriately involved and updated regularly.

The provider and registered manager consistently assessed, monitored and improved the quality of the service where possible. People and those important to them were involved in planning their care.

The service carried out a range of audits to ensure a good quality service was provided. This enabled people to receive a good service, which empowered people and the care was tailored to their individual support needs.

The service was clear on their responsibility to work with other agencies to ensure people were safe.