The Willow
- Care home
- 11 beds
- No nursing
- Dementia care
- Registered since 2024
- Griffitts Yard, Buckinghamshire, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
9 months
since the latest rating was published.
78 of 113
rated care homes in Buckinghamshire are rated Good, like this one.
The Willow: inspection record
Rated Good in January 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G 69 Chartridge Lane Good, less than 0.1 miles away
- G White Hill House Residential Care Home Good, 0.8 miles away
- O Birchwood Outstanding, 0.8 miles away
- RI Portobello Place Requires improvement, 0.8 miles away
- G Reach Vale Road Chesham Good, 0.9 miles away
What inspectors found
From the Care Quality Commission's assessment published 20 January 2026 (assessment visit 31 October 2025). Quoted under the Open Government Licence.
Date of assessment: 11th December 2025.
The Willow is a residential care home providing support to up to 11 older people, some of whom were living with dementia. There were 10 people living at the home at the time of our inspection.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The service was unrated due to a new provider taking over in May 2024.
The environment was safe, medicines were managed safely, and people’s health was monitored. Risks relating to people’s health, safety and welfare were in place, but documentation to support staff to mitigate risk was not always robust. Care planning did not always reflect people’s current needs.
People were supported to maintain independence, choice and control. People and their representatives were involved in decisions about their care, and staff provided information people could understand. People were treated with kindness, compassion, and respect, and staff protected their privacy and dignity.
People’s representatives could visit the home at any time they wished, and people were encouraged to maintain their relationships with family, friends and local community.
Staff responded to people in a timely way and were supported by leadership to carry out their roles. Leaders were visible, knowledgeable and supportive, and ensured there were multiple opportunities and methods to support people and staff to provide feedback about the service. Systems were not always in place to monitor the quality of the service. Infection Prevention and Medication audits had taken place.
We found the provider and registered manager to be very responsive to our feedback throughout the course of inspection and took action quickly to address concerns.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Majabeen Butt
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- D & K Care Limited
- Ownership type
- Organisation
- Companies House number
- 15053017 (opens Companies House)
Getting help from Buckinghamshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Buckinghamshire Council
- Ask for a care needs assessment
- Phone: 01296 383 204
- Support for carers
- Paying for care: Buckinghamshire Council
Checked on the council's website, November 2026.
Common questions
- Does The Willow provide nursing care?
- No. The Care Quality Commission lists The Willow as a care home without nursing.
- How many beds does The Willow have?
- The Care Quality Commission's register lists 11 beds at The Willow.
- When was The Willow last inspected?
- The Care Quality Commission's latest rating for The Willow was published on 20 January 2026.
- Who runs The Willow?
- The Willow is run by D & K Care Limited.
- What is The Willow's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 20 January 2026.
Contact
- Phone
- 01494 773451
- Address
- 110 Chartridge Lane, Chesham, HP5 2RG Map (opens Google Maps)
Compare nearby
- G 69 Chartridge Lane Good, less than 0.1 miles away
- G White Hill House Residential Care Home Good, 0.8 miles away
- O Birchwood Outstanding, 0.8 miles away
- RI Portobello Place Requires improvement, 0.8 miles away
- G Reach Vale Road Chesham Good, 0.9 miles away