Portobello Place

We identified two breaches of the regulations, including safe care treatment and a failure to notify CQC of reportable events. Staff did not consistently protect people from abuse and improper treatment. They did not always identify allegations of abuse or make referrals in line with policy. Staff did not always assess risks to people's health and safety or mitigate them where identified. The management of hygiene and control of diseases failed to protect people from the risk of harm.

Furthermore, information shared with us by the local authority safeguarding team, demonstrated the provider had failed to inform us of accidents and incidents that had occurred in the service. You can find more details of our concerns in the evidence category findings below.The provider informed us after the inspection that staff had been trained in safeguarding procedures.

People and their relatives told us they found most staff were caring and they were treated with kindness. However, people’s experiences were not always meaningful or respectful. They did not feel they were treated as individuals and staff focussed on tasks rather than the individual. Some relatives were concerned at the lack of expertise of staff when supporting people who lived with dementia.

During our assessment of this key question, we identified one breach of the legal requirement in the area of good governance. This related to the governance, maintenance, accuracy and completeness of records relating to care and support people received. You can find more details of our concerns in the evidence category findings below. We received mixed feedback from people, their relatives and staff working at the home about how the service was run.