Broad Oak Manor Nursing Home

The home is an adapted manor house, with several reception rooms, dining room and lounge. People have access to an enclosed well-maintained garden where they can enjoy the outside space.

Strong caring values and ethos run through the core of the organisation. These placed people at the centre of their care and created a warm and friendly family like environment. People and their relatives felt at home at the service and considered staff being their extended family members. Many relatives told us their loved ones were alive due to the loving care they received from staff.

People and their relatives were involved in every aspect of their care and this made them feel valued and empowered to talk freely about their wishes or worries. This had a positive impact on people's psychological wellbeing.

People felt safe. Staff knew how to report their concerns under the whistleblowing and safeguarding procedure internally and externally to local safeguarding authorities. Staff knew how to promote people's safety and mitigate risks to people's health and welfare. Medicines were administered safely by staff. There were enough staff employed through robust procedures to meet people's needs in a timely way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's needs were assessed and regularly reviewed. This ensured their needs could be met effectively. Dietary needs were catered for and when needed other health professionals were involved in people's care.

Activities organised in the home were based on people's interests. There were good links developed with the local community and relatives of people were regularly attending a range of organised events at the service.

People's care plans were developed in an electronic format. These were under review and further development to reflect better people's likes, dislikes and preferences. There was a complaints procedure in place, however relatives told us they never had a cause to complain as any concerns they had were resolved

promptly.

The provider worked with other organisations to ensure people achieved positive outcomes and lived comfortably. A range of audits were in place to accurately measure the quality and safety of the care provided and improve where needed.