Beane River View

We found the following examples of good practice.

● The service was receiving professional visitors to the service with robust infection control procedures in place. Visitors were received into the reception area on arrival where they were provided with guidance, personal protective equipment (PPE) and health screening was completed. Each visitor also had their temperature checked by staff on arrival. Handwashing facilities and alcohol gel were made available.

● The service had adapted a communal space into a visiting room for people and their relatives. The room had been partitioned with a large window in place, along with an intercom. Visitors can enter the room via an external door without access to any other areas of the service. At the time of our inspection, visits had been temporarily suspended due to an outbreak of COVID-19 at the service. The registered manager told us that once visits are resumed they will be limited and by appointment only. Times of the visit will be allocated to avoid potential infection transmission with other visitors and to allow for the visiting area to be thoroughly cleaned between visits.

● The service was clean and hygienic. Comprehensive cleaning schedules were in place, with tasks methodically completed throughout the service. Daily checks and 'walkarounds' of the building were completed by senior staff, alongside regular infection prevention and control audits.

● Staff were provided with a designated preparation area on arrival to and departure from the service. PPE putting on and taking off stations were available within each unit of the service with guidance and signs displayed throughout the building. Staff were seen to be practicing good hand and respiratory hygiene, maintaining social distance and adhering to the PPE guidance and protective measures in place.

● The provider had developed policies and procedures in response to the COVID-19 pandemic. There was a support package for staff in place which included provision of training, uniform and laundry service, regular support and supervision sessions, access to a wellbeing service and financial assistance should they become unwell.

The five questions we ask about services and what we found