Belmont View

People's experience of using this service: ● Previous improvements identified had been put in place. The registered manager was able to demonstrate where these improvements were made immediately following the inspection. This meant people had consistently experienced a better quality of care that was safely and innovatively delivered.

● The providers ethos and values were delivered to people, relatives and staff. These values ensured everyone associated with Belmont View was treated as an individual, with dignity and provided opportunities to be independent and build resilience around their well-being.

● All staff went out of their way to respect people as individuals and provided exceptionally compassionate care to all. Staff had developed meaningful caring relationships with people and were committed to ensuring people lived fulfilling lives and were protected from social isolation.

● People were treated in a dignified way and staff took time to get to know what was important to them. People received care that was individually planned, promoting people's independence as well as their well- being. Staff were empowered to develop creative activities for all people regardless of their health needs. Care provided to people when they were coming to the end of their life was very caring and supportive. All staff spoke about people in a passionate and enthusiastic manner. It was clear that people living in Belmont View were central to the care provided, and that staff would go the extra mile to ensure they were well cared for.

● The registered manager, deputy manager and senior leadership team led by example. People, staff, relatives and health professionals felt their views were important to the leadership team and that their opinions were listened to. All staff were valued by the registered manager which encouraged staff look at partnership working that improved the quality of care people received. Leadership values were inclusive and set high professional standards for staff to adhere to. Staff spoken with were long standing and spoke with pride about working for Quantum Care, feeling valued by the processes in place to support them.

● Risk to people's care was being managed well and was proactive in identifying risks to people's health and well-being. People told us they were safe and staff were able to describe how they kept people safe and reported any concerns they had. There were appropriate numbers of staff that ensured people received care when they needed in a clean and well-maintained environment. ● People's medicines were managed safely and given to people when they needed them.

● People received care from staff that were well trained and supported in their role and able to develop their skills further. Consent was sought from people prior to delivering care and legal requirements relating to consent were met. Care records were detailed and demonstrated clearly that people were involved in how they wanted their care to be provided.