Haslewood Avenue

People's experience of using this service:

• Since our last inspection the service has made improvements. • People liked living at the service and got on well with staff who knew them well. • People were able to choose how to spend their time and encouraged to make decisions about their care. • People were supported to be more independent and staff included daily skills as part of activities planning. • People had enough to do and went out when they wanted to. • People were supported by enough staff and told us they were always available if needed. • Staff delivered care that was safe and met people's needs. • The provider had systems in place to keep people safe, provide good quality care and ensure staff were trained. • There was a new registered manager who started after the last inspection and people and staff were positive about them. • People's risks were assessed and mitigated in the least restrictive way as possible. • The service met the characteristics for a rating of "good" in all key questions. • More information about our inspection findings is in the full report.