The Chadwick

People felt safe and told us the staff were kind and friendly. Relatives felt the staff team were very good and the new registered manager had made a difference to the home. People's safety and welfare was monitored. If an incident or concern arose, the management team identified and resolved it. Incident, events and unexplained injuries were recorded and investigated. Where needed, incidents were reported appropriately.

People were treated with dignity and respect. People and staff had developed positive relationships and staff knew people well. Care plans were detailed, giving staff the appropriate information to meet people's needs.

Records were reviewed to help ensure people's needs had been met. Staffing was monitored and call bells audited to ensure staffing numbers were effective. Some people living on the first floor told us they thought more staff were needed as at times they had to wait, and activities were not frequent enough. However, they said staff worked hard and were always helpful.

Staff felt they had enough training and support to do their role and found the leadership of the management team to be good. Training relating to infection control and COVID-19 had been delivered. Staff knew how to reduce the risk of transmission of COVID-19. Staff worked safely in relation to COVID-19.

The recruitment process was robust, including all required checks to help ensure staff employed were fit to work in a care setting. Medicines were now managed safety and these were checked through an audit system.

Governance systems needed to monitor and identify concerns had been developed and these had been effective as the number of incidents since the last inspection had reduced.

Rating at last inspection The last rating for this service was Inadequate (published 28 February 2020) and there were multiple breaches of regulation. The provider sent us an action plan stating how they would make the required improvements. We imposed a condition on the service meaning that they could not admit new people to the home without our permission.