Brent Cottage

Right Care People's specific care plan information promoted equality and diversity in their support. Weekday staffing levels were sufficient, but the provider was reviewing the weekend numbers to ensure support was provided equally. Staff understood people's cultural needs and people received kind and compassionate care. People were supported to eat and drink enough and had a varied diet offered to them. Staff mostly protected and respected people's privacy and dignity. Staff responded to people's individual needs but a culture of people needing to ask for permission for some things remained. Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and they knew how to apply it.

Right Culture People were not always supported to achieve their individual goals and aspirations. Staff placed people's needs, at the heart of everything they did. People's relatives were involved where appropriate in the review of people's care plans. Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect, and inclusivity. People's ability to access community activities had

increased since the last inspection. The provider and people had redeveloped the ethos and values of the service, aligning this with what people wanted from the care and support.