Broxbourne Nursing Home

We found that while risk management and safeguarding was more effective, there were still some areas of practice that needed to be embedded to ensure the improvements were sustainable. We found there had been an issue with a person's 'as needed' medicines, ensuring a person ate foods that did not impact on their heath and whether pressure care mattresses were consistently checked appropriately. However, the management team's response to these points assured us that robust systems were in place.

People and their relatives told us they were happy with the care provided and living at the service. They told us they felt safe. Infection control was promoted and medicines were managed well for the most part.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to eat and drink well and choose how they spent their days. The building was decorated nicely and people had access to ample communal areas and a pleasant garden which was in use on the day of our visit.

Activities were available and people told us they enjoyed these. The provider had systems in place to aid communication between people and staff.

Complaints systems were used and people and their relatives told us they could speak up. There were meetings and contact with people, relatives and staff to get their views. Feedback was collated and shared.