Ashwood - Ware

We found the following examples of good practice.

There were effective process and systems in place for visitors entering the service, in line with the government guidance. Information was displayed about COVID-19 giving clear and accessible advice.

People were engaging with staff and this was not impacted by staff wearing masks. The activities organiser was providing support to help prevent loneliness and boredom for people.

The provider had developed policies, procedures and risks assessments for managing the service in relation to COVID-19.

The home was clean and there was cleaning ongoing during our visit. People were in cohorts on their units and considered communal areas as part of their home. Staff only worked on their allocated units.

Staff were clear on what it meant to isolate and what symptoms of COVID-19 to look out for. People returning from hospital or those new to the home followed the government guidelines to ensure that people were kept as safe as possible from infection.

Staff had received training on putting on and taking off personal protective equipment (PPE), infection control and COVID-19.

The five questions we ask about services and what we found