Wilnecote Rest Home

People's experience of using this service: •People said they felt safe and happy. •Staff knew how to recognise and report any concerns they had about people's well-being and how to protect people from harm and abuse. •Medicines were managed in a safe way. •There were enough suitably skilled staff to meet people's needs. •People had assessments and care plans in place which staff used to support people in a person-centred way. •Risks to health and well-being were planned for and managed well. •People had their dietary needs met. •People were supported to have choice in their daily lives and staff supported them in the least restrictive way possible; the policies and systems in place supported this practice. •Staff were kind and caring and supported people to be as independent as possible. •People had access to a variety of meaningful activities. •The home was run well by a registered manager who was held in high regard by people, their relatives and staff. •The registered manager had a good oversight of the service and improvements had been made as a result of feedback received and through learning lessons when things went wrong.