Neville Williams House

Neville Williams House accommodates up to 50 people across three separate wings, each of which has separate adapted facilities. The home includes an onsite farm, pub and shop. At the time of inspection 48 people were receiving support.

People and relatives were supported with planning end of life and relatives spoke highly of the support they received. People were supported to participate in activities that were relevant to their likes and dislikes and were of interest to them. People had choice and control over the planning and delivery of their care. People knew how to complain.

The staff were compassionate and kind and promoted people's privacy and dignity. People's care plans contained information about their preferences and the support needed to maintain their individuality and independence. People were supported to express their views and be involved in decisions about their care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People spoke highly of staff and felt safe. There were enough staff available to people and people felt staff knew them well. Staff were recruited in a safe way. People received their medicines as needed.

The registered manager had systems in place to ensure the service was meeting people's needs. Systems were effective for monitoring the quality and safety of the services provided. Staff knew how to raise concerns about poor staff practice. People's care plans and risk assessments contained information about their care and support needs and staff understood them well.