Pinetrees

We found the following examples of good practice.

● When visitors arrived at Pinetrees they completed a health screening questionnaire and their temperature was recorded. This was to ensure their visit could take place safely in line with current guidance. ● People were supported to maintain contact with people who were important to them. This included writing letters and making frequent telephone calls. The manager spoke with one person's family member each week to keep them up to date on their relative's wellbeing. ● A 'visiting pod' had been ordered to facilitate safe visits in line with current guidance. ● 'Wellbeing supervisions' had been held with staff. A confidential helpline was available to staff so they could seek advice or support during the pandemic. Staff had also been given small gifts to say thank you for their hard work. ● A Covid-19 information pack had been created for staff. The information included guidance on the personal protective equipment they needed to wear when they completed different tasks to prevent the transmission of infection. ● People were involved in maintaining the cleanliness of their home. Cleaning schedules had been increased and additional audits had been implemented to monitor cleanliness and staff compliance with the providers infection control policy.

The five questions we ask about services and what we found