Tawny Lodge

The service has 22 people to whom it offers care and support on a regular basis.

We received very positive views from families about the support provided to their relatives. They said they had total trust and confidence that staff looked after their relatives well. One person said they felt safe and their care workers were respectful.

The registered manager followed robust recruitment checks, and enough staff were employed to ensure people's needs were met.

Staff followed good infection protection and control standards and the service was clean and smelt fresh.

People received their medicines safely and on time and their health was well managed.

Staff had received appropriate induction, training and support to enable them to carry out their roles.

Staff used verbal and non-verbal communication techniques to ensure people could make their own choices and decisions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

The registered manager and team leaders worked with the staff team and led by example to ensure people received a good service. People and relatives told us the management team were approachable and listened to them when they had any concerns. All feedback was used to make continuous improvements to the service.