Pine Trees Care Centre

People told us they were happy living at Pine Trees care centre and their care needs were met by caring and skilled staff. Comments included "It's much better than other homes I've been in", "The food is lovely, its clean, its spotless, my room is lovely, and nothing is too much trouble" and "The staff are always smiling".

Relatives were complimentary about the care their family members received. Comments included "We are so happy that [person's name] is here. I know [person] is safe here. When I leave, I'm not worried about [person]. She is in safe hands here. It is the best home" and "The staff are exemplary; they go above and beyond in all aspects of care for [person's name]."

Safeguarding processes were in place to help safeguard people from abuse

People's care plans were clear and up to date. Risks associated with people's care had been assessed and guidance was in place for staff to follow.

People were supported by enough staff on duty who had been trained to do their jobs properly.

People received their medicines in a safe way.

There were processes in place to prevent and control infection at the service, through regular COVID-19 testing, additional cleaning and safe visiting precautions.

Staff told us that they had received the training they needed to meet people's needs safely and effectively. The training matrix tracked staff training and this ensured all staff received the training and updates needed to provide safe consistent care.

Staff were supported in their roles through a plan of supervision. Staff told us they felt supported by senior staff and the manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The management team maintained oversight of complaints, accidents and incidents and safeguarding concerns. The management team engaged well with health and social care professionals.