Gatesgarth

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using this service: People received a consistently good service and felt safe with the support they received from the staff. Staff had developed caring and trusting relationships with people, with many staff being employed in the home for over ten years and more.

There was a strong, visible person-centred culture. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion.

People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. People were encouraged and supported to engage in activities within the community.

People were safeguarded against the risks of abuse and harm by the systems and by the staff training in place. Risks to people were assessed and mitigated. When incidents took place, the provider reflected on events to help reduce the risk of these happening again.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had undertaken training which was regularly updated to ensure they had the skills and knowledge to support people effectively. The registered manager ensured there was always enough staff to provide flexible and responsive care.

People had access to external health professionals to help promote good health and wellbeing. They were encouraged to maintain a healthy diet and had support to take their medicines safely.

The home was well run. There was a new registered manager in post who had a good oversight of the service and was experienced in their role. The staff team were positive about the new manager's input and keen to develop the service further for the benefit of people in the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.