Redmayne House

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using this service: People received a consistently good service and were kept safe with the support received from the staff. People were safeguarded against the risks of abuse and harm by the systems and by the staff training in place. Risk was managed well so that people could be as independent as possible. Staff were appropriately recruited and staffing levels met people's assessed needs. People were supported to take their medicines safely.

There was a strong, visible person-centred culture. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. People were very well integrated into the local community and were encouraged and supported to engage in activities and hobbies of their choice.

People were well cared for by staff who had the right skills, knowledge and training to meet their needs. People had access to external health professionals to help promote good health and well-being. They were encouraged to maintain a healthy diet and lifestyle. People's changing needs were identified and responded to quickly.

Staff displayed a caring attitude. They had developed caring and trusting relationships with people, some staff being employed in the home for many years. They spoke about people in a respectful and empathic way. People responded warmly to the staff team and their relatives told us they were very well supported.

The home was well-run by an experienced registered manager and team leader. The provider ensured oversight and support to ensure the home was effectively managed. People's views about the quality of care were being used to make improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection: The last rating for the service was good (published 27 August 2017).