Adel Manor Care Home

Robust recruitment and selection processes were in place to ensure staff were suitable to work with vulnerable people. Although rotas showed staffing as sufficient and followed the dependency tool, peoples experience of staffing levels was mixed with some people feeling there was not enough staff and calls bells were not answered within a reasonable time period.

People's nutritional and hydration needs were met including any risks associated with food and fluids, however some people told us that food was sometimes cold when it was served, that portion sizes were small and that cultural options were not always available to meet individual's needs. This was discussed wit the manger who confirmed that work had been undertaken to improve people dining experience.

During our observations we saw staff being kind and caring in their approach, however people's experiences did not always match with this. People told us they felt rushed sometimes and some staff could 'be indifferent' with one person saying," They always appear to be in a rush to get out of the room." People's privacy, dignity and independence were generally promoted, however again this was not the experience for all, with some people telling us they had to wait long periods for call bells to be answered.

People and their relatives were asked for their views about the quality of the care delivered at the service through surveys and meetings. People had access to healthcare services when required to meet their needs.

The service had a new manager who is currently registering with CQC. Focus was on improving the quality of care and service along with developing staff knowledge and skills. Regular audits were completed by the management team to check the safety and quality of the service delivered. This included competency checks of staff practice.