Cornerways

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

We have recommended that future ongoing staff training be updated in line with the latest best practice guidelines for social care staff.

People felt safe living at the service. Relatives felt their family members were kept safe in the service. The registered manager and staff understood their responsibilities to raise concerns and report incidents or allegations of abuse. Risks to people's personal safety had been assessed and plans were in place to minimise those risks.

Staff recruitment and staffing levels supported people to stay safe while working towards their goals and going about their lives. The management of medicines was safe, and people received their prescribed medicine on time. There were contingency plans in place to respond to emergencies. The premises and equipment were cleaned and well maintained.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received effective care and support from staff who knew them well. The registered manager had planned and booked training to ensure staff had appropriate knowledge to support people. People enjoyed

the food and could choose what they ate and where to eat. People had their healthcare needs identified and were able to access healthcare professionals such as their GP.

We observed kind and friendly interactions between staff and people. People confirmed staff respected their privacy and dignity. The registered manager was working with the staff team to ensure caring and kind support was consistent. People and their families were involved in the planning of their care.

The registered manager encouraged feedback from people and families, which they used to make improvements to the service and protected against the risks of receiving unsafe and inappropriate care and treatment. The staff team recognised and responded to changes in risks to people and ensured a timely response and appropriate action was taken. People were encouraged to live a fulfilled life with activities of their choosing and were supported to keep in contact with their families.

The registered manager had quality assurance systems in place to monitor the running of the service, the quality of the service being delivered and took actions promptly to address any issues. The registered manager appreciated staff's contribution to ensure people received the best care and support. Staff felt the registered manager was supportive and open with them and communicated what was happening at the service and with the people living there. People and relatives felt the service was managed well and that they could approach the management and staff with any concerns.