Carseld Residential Home

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service support this practice. However, staffs knowledge was limited in relation to the Mental Capacity Act (MCA). We have made a recommendation in relation to staff knowledge about the MCA.

Medicine were safely ordered, stored and administered, however additional documentation was not always available. We have made a recommendation about the safe management of medicines.

People had support from safely recruited staff and there were enough staff on duty. Staff received training in safeguarding and understood their role and responsibilities to protect people from abuse. Staff continued to receive guidance and support from management when required.

People and staff spoke positively about the management of the service. There was a positive, caring culture within the service and we observed people were treated with dignity and respect. People were happy with the care they received, they felt safe and well looked after. People felt consulted about their wishes and they knew how to make a complaint if they wished to.

People received care and support that was developed to meet their individual needs as reflected in their care plans. Care plans included risk assessments for known risks and staff followed support plans to help keep people safe.

Staff had positive links with healthcare professionals which promoted people's wellbeing. Records confirmed the registered manager worked in partnership with stakeholders. We found the registered manager to be open and responsive to feedback.

The home was clean and tidy and additional cleaning processes had been implemented to prevent the risk of spread of infection.