Amber House

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff were safely recruited and were knowledgeable about people's needs and wishes. Staff had training on how to recognise and report abuse and they knew how to apply it.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensured people using the service led confident, inclusive and empowered lives. People were empowered to achieve their personal aspirations and positive outcomes from their care with staff support and guidance. Staff knew and understood people well and were responsive, supporting their wishes to live a quality life of their choosing. Staff respected people's rights, including the right to make unwise, informed choices and positive risk taking. People and, where appropriate, their relatives, were at the centre of their care and their voice was used to guide and inform how care and support should be provided.