Brighton & Hove City Council - Wayfield Avenue Resource Centre

Wayfield Avenue Resource Centre is in a purpose-built building over three floors. People's bedrooms are located on the first and second floor and there is a short-term admissions unit. There were no people staying in the admissions unit at the time of inspection. Dining areas, kitchenettes and lounges are available on each floor and ground floor communal areas are shared by everyone. The service has gardens and a patio area to the rear of the building.

People told us they felt safe from harm and well cared for by staff who understood their needs and were kind and supportive. People were involved in their assessment of needs and risks and knew the staff and managers supporting them. We observed staff speaking respectfully with people and to promote their independence by offering choices and seeking their views.

Infection prevention and control measures were in place to limit risks of infection and transmission around the building. A self-contained admissions unit had been created for people to stay in when they initially moved in. This followed current government guidance about supporting people to self-isolate on admission to care homes.

People had options to manage their own food and drink or have meals prepared for them by the service. Staff consulted people about menu planning and most people felt happy with the menu options. People knew about resident meetings and how to contact staff and managers if they had questions, requests or concerns. Some people wanted more opportunities to give feedback to the service.

People were supported to maintain important relationships and have contact with the health and social care professionals in their lives. People felt staff were good at communicating with other professionals. Feedback from staff and visiting professionals confirmed that there was effective and timely communication about changes in people's needs and about their progress.

Staff were recruited safely and received supervision, training and support to carry out their roles with confidence. Incidents and accidents were reported by staff and investigated by managers to find ways to reduce incidents occurring again.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.