Lindridge

We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Leaders were visible, approachable and supportive, and promoted the values of empowerment, individuality and respect. Staff felt valued, listened to and involved in decision making. The provider actively supported staff wellbeing, development and progression, which had created a skilled, motivated and stable workforce and promoted continuity of care. Strong teamwork, low staff turnover and positive morale contributed to a supportive environment for people and staff. The provider demonstrated an excellent commitment to ensuring people remained involved in important life events, even when complex needs may otherwise have created barriers.
The provider had a good learning culture and people could raise concerns. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met people’s needs. There were enough staff with the right skills and experience. Managers made sure staff received training and regular support to maintain high-quality care. People were involved in assessments of their needs. Staff worked with all agencies involved in people’s care for the best outcomes. They monitored people’s health to support healthy living. Staff involved those important to people in people’s best interests where they did not have capacity to make specific decisions.

People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. Leaders and staff had a shared vision and culture based on listening, learning and trust. The provider worked with the local community and there was a culture of continuous improvement.