Shockerwick House Care Home

All visitors to the home were supported to use the appropriate personal protective equipment (PPE), supplied by the home. Visitors temperatures were checked and contact details taken for track and trace. Staff and contractors used a different entrance to the home to ensure people were kept safe.

Garden visits had been started just prior to our visit. Staff had gone above and beyond what was expected to provide a safe space for people to be able to meet with their loved ones. A gazebo with seating and Perspex panels meant people could visit at an agreed time. Measures to support social distancing were in place, and staff were observed to clean the area before the next visit.

Dining arrangements had ensured people could still socialise at mealtimes whilst safe distancing. Care staff were not permitted in the kitchen area to ensure no cross infection occurred.

During an outbreak of Covid 19 in the home people were supported by a designated team of staff in a specific area of the home. Staff had designed signs for doors that were inobtrusive with colour coded sad emojis, red for full barrier nursing and green for isolating. More than one staff member said they were proud to be a part of the team they had worked with, and that they had not 'lost' one person who had contracted Covid 19. One person living in the home said, "My care was consistently very professional and kind with rigorous attention to all the safety precautions."

Further information is in the detailed findings below.

The five questions we ask about services and what we found