Wilmington Manor Care Home

We found the following examples of good practice.

The registered manager had implemented procedures to minimise the risk of infection from visitors. All visits were by appointment only and a pre-visit risk assessment was completed. Face to face visits by one designated person were allowed following a negative rapid test for COVID-19. A visitor pod had been created to support safe visiting for other visitors.

The service had enough personal protective equipment (PPE) to meet current and future demand. Staff were using PPE correctly and in accordance with government guidelines. Staff always wore masks; aprons and gloves were used when giving personal care. All staff changed into their uniforms on site to minimise the risk of infection. Staff training in infection control and hand hygiene had been completed.

There were restrictions on capacity for each of the communal areas to support social distancing. Clear signage on each door indicated the maximum number. There was a one-way system in place with separate entry and exit points. The service looked clean and there were various cleaning schedules in place which had been completed and were up to date. Stickers identified the touch points that required more frequent cleaning and labels on equipment, such as hoists and trolleys, indicated they had been sanitised.

The service had up-to-date policies for infection control and specifically for COVID-19, including risk assessments and a business continuity plan. Infection control audits were completed monthly and cleaning schedules were checked and monitored by the registered manager.

The five questions we ask about services and what we found